Chefs Edge Shipping Cover Terms and Conditions

Welcome to Chef's Edge! We're committed to providing you with not only the best culinary tools but also peace of mind when it comes to delivering these tools to your doorstep. Our shipping cover is designed to ensure that your items are protected from the moment they leave our warehouse until they arrive at your location. Below, you'll find the terms and conditions that govern our shipping cover policy.

1. Authority to Leave (ATL) Waiver: By selecting the 'Authority to Leave' (ATL) option with any carrier, either domestic or international, you agree to waive the shipping cover for theft after delivery. While ATL provides convenience, it does remove the safeguard of our shipping cover once the carrier confirms that the package has been delivered to your specified location.

2. Shipping Cover Scope: Our shipping cover protects against loss or damage to your items during transit. In the unfortunate event that your package is lost by the carrier or arrives damaged, depending on the level of damage Chef's Edge will provide refund or replacement options at their discretion. This coverage is valid from the time of dispatch until the package is delivered to you.

3. Making a Claim: If you need to make a claim for a lost or damaged item, please contact us immediately at orders@chefs-edge.com.au. Include your order number, contact information, and a brief description of the issue. Photographic evidence of damage may be required for processing your claim. All claims must be made within 7 days of the recorded delivery date.

4. Claim Investigation and Resolution: Upon receiving your claim, Chef's Edge will initiate an investigation with the carrier. Please allow us up to 14 days to resolve the claim. Depending on the situation, we may replace the item(s) at no additional cost to you or offer a refund for the item(s) covered under our shipping policy. Please note that the shipping cover cost is non refundable.

5. Exclusions: The shipping cover does not extend to:

• Items left unattended by choosing ATL where theft occurs post-delivery.
• Minor packaging damage that does not affect the functionality or integrity of the item.
• Delays in delivery caused by the carrier or customs hold-ups for international shipments.

6. International Shipments: For international orders, Our shipping cover applies to the item's journey until it reaches your country. Once it is with your local customs office, the responsibility for the item shifts to you, the purchaser.

7. Changes to Terms and Conditions: Chef's Edge reserves the right to modify these terms and conditions at any time. Changes will not retroactively affect the shipping cover of orders already placed.

8. Contact Information: For any questions or clarifications regarding our shipping cover, please do not hesitate to reach out to us at orders@chefs-edge.com.au. Our team is here to ensure your shopping experience is secure and satisfactory.

Thank you for choosing Chef's Edge. We look forward to serving you and ensuring that your culinary purchases arrive safely and ready to enhance your cooking adventures.

This is a generic blade guard and staff will pick the most suitable cover for the knife in your order. If there is no knife in your order a random size will be selected. If you are after a specific size please order the blade guard product with the size in the name. 

The high-grit ceramic honing rod is an essential tool for maintaining the sharpness of your Japanese knives. 

With correct use, it can double your period between sharpening, allowing for easy maintenance of your sharp whetstone edges.   

A high grade 5000 grit ceramic is wrapped around a rubber shock resistant core, protecting the ceramic from breaking if dropped.  

Don't scrape your knife along the board to scoop ingredients into your hand, just use the scoop! Once you use the food scoop, you'll wonder how you ever got by without one. We use ours every single meal we cook. Keeps your fingers safe and your knife edges sharp.

Food-safe Camellia Oil is the most natural way to ensure carbon steel knives do not rust during storage. Camellia is a very light oil, and when applied creates a barrier between your knife and moisture which may rust or damage your blade. It does not affect glue or finishes on your knives.

Accessories Information

– Plastic blade guard with felt lining
– 16cm length, 3.2cm height
– Most suited to 12-15cm chef knives

Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.  

*Logo may vary from item pictured*

Accessories Information

– Plastic blade guard with felt lining
– 27cm length, 5.5cm height
– Most suited to 24cm chef knives

Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.  

*Logo may vary from item pictured*

Double thickness, heavy-duty canvas knife roll. *(Now with embroidered logo))

- Elastic loops

- 6 slots for knives/tools

- Steel rings

- Fits knives with an overall length of 430mm

- Pocket width 65mm

- Leather-lined pocket ends for extra durability

- Unfolded measurements: 650mm tall x 590mm wide

Accessories Information

Includes

• Yoshoku 1000/3000 Grit Deluxe Combination Stone (soak for 5-10minutes before use)
• Approx. stone dimensions: 180mm x 60mm x 30mm
• Guide Clip (Consider applying masking tape to the knife to reduce potential risk of scratching)
• Nagura Stone (flattening stone)
• Bamboo holder with rubber nonslip base
• Suitable for VG10, AUS8 & softer stainless applications
• Best paired with a lapping stone/plate for flatting between use
• Entry level stone

Accessories Information

Specifications

Accessories Information

Premium Stainless Kitchen Scissors from Hatsukokoro Japan.

Weight: 161g

Edge Length: ~60mm

Specifications

Accessories Information

– Plastic blade guard with felt lining
– 24cm length, 5.5cm height
– Most suited to 21cm chef knives

Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.  

*Logo may vary from item pictured*

Specifications

Double thickness, heavy-duty canvas knife roll. 

- Elastic loops

- 6 slots for knives/tools

- Steel rings

- Fits knives with an overall length of 430mm

- Pocket width 65mm

- Leather-lined pocket ends for extra durability

- Unfolded measurements: 650mm tall x 590mm wide

Double thickness, heavy-duty canvas knife roll. 

- Elastic loops

- 6 slots for knives/tools

- Steel rings

- Fits knives with an overall length of 430mm

- Pocket width 65mm

- Leather-lined pocket ends for extra durability

- Unfolded measurements: 650mm tall x 590mm wide

Double thickness, heavy-duty canvas knife roll. 

- Elastic loops

- 6 slots for knives/tools

- Steel rings

- Fits knives with an overall length of 430mm

- Pocket width 65mm

- Unfolded measurements: 650mm tall x 590mm wide

Accessories Information

The Knife Maintenance Bundle was designed to offer incredible value for money with a 1000/3000 grit whetstone with base, guide clip and nagura stone for achieving sharp edges on your knives, and a 10" black ceramic steel honing rod to maintain these edges between sharpening.

• Best paired with a lapping stone/plate for flatting between use
• Entry level stone
• Guide Clip Use - Consider applying masking tape to the knife to reduce potential risk of scratching.

The high-grit ceramic honing rod is an essential tool for maintaining the sharpness of your Japanese knives. 

With correct use, it can double your period between sharpening, allowing for easy maintenance of your sharp whetstone edges.   

A high grade ceramic is wrapped around a rubber shock resistant core, protecting the ceramic from breaking if dropped.  

Canvas pouch with velcro straps for storing up to 10 chef tools,
Not for storing knives see photos.

Interior storage space: 350mm wide x 245mm tall
Pocket depth: 110mm
Smallest pocket width approx: 19mm
Largest pocket width approx: 42mm

*Chef tools not included

Accessories Information

Suehiro is Japanese-made and some of the most popular in the market due to their consistent quality and excellent performance. We find the stones to have excellent feedback and even wear.
– Combination 1000/6000 grit for dull knives or moderate/small chip repair followed by polishing
– Includes a sturdy plastic base with rubber feet
– Includes small Nagura stone

-  175mm x 60mm x ~11-14mm (per grit)
– 950g weight

Accessories Information

Accessories Information

Suehiro are Japanese-made whetstones and some of the most popular in the market due to their consistent quality and excellent performance. We find the stones to have excellent feedback and even wear.
– Combination 1000/3000 grit for dull knives or moderate/small chip repair followed by finishing
– Includes sturdy plastic base with rubber feet
– Includes small Nagura stone

- 175mm x 60mm x ~11-14mm (per grit)
– 950g weight

 Specifications